One of the little secrets that vendors often fail to tell customers is “LMS Maintenance”. Maintenance can cause all sorts of headaches for you, your employees/customers. Going offline, potential issues and scheduling can be challenges, unless you know ahead of time, what to do.
There may be times that you want customizations that are not included with your LMS/LCMS. When these are must haves, you will need to find out from the vendor if it can be done, what is the cost and how long.
3rd party vendors/contractors are fantastic resources to have them build your courses, however there are items which should be included in your agreement and not be set as a separate addendum for additional costs.